Free Restaurant Host and Hostess Side Work Checklist
Server side work checklist
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Opening
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Be on time and ready to work when shift begins. Turn off your cell phone.
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Know the scheduled private parties, seating chart and server sections; menu specials and "86" list; entertainment schedule and local events that could impact business;
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Set up host station
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(a) menus are clean and faced;
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(b) mints, toothpicks and takeout menus are full;
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(c) seating chart and server sections are mapped;
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(d) pens, pencils and reservation sheets are stocked;
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(e) sanitizer towel for quick clean ups.
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Make sure entrance, foyer, waiting area and bathrooms are clean.
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Stock retail items, brochures and newspapers.
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Make sure that the dining room is clean and orderly.
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If host duties include cashiering, count bank and make sure there is enough change for the shift
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During shift
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Dust tables, shelves, cabinets, fixtures and display in the foyer.
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Straighten furniture and clean floors as needed.
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Check entrance, foyer and restrooms frequently.
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Make sure someone covers the door if ypu leave for more than a minute.
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Greet and seat guests with menus accourding to the section rotation. Tell servers when they have new guests.
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Check that the guests drink orders are taken promptly.
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If service gets behind slow down the flow by using the waiting list. Be honest with guest about wait time.
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Promptly handle guest issues. Involve a manager if needed.
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Closing
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Restock host station.
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Leave entrance and foyer clean and orderly.
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Prepare lists for next day\'s private parties, seating chart and sections.
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Complete checkout and prepare your drop. Make sure all credit slips and guest tickets are accounted for. Face cash.
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Manager signs off on check out and side work before you leave.
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