Business Management

Business Management
  • DEFINE

  • Who is the customer and what are their needs?

  • MEASURE

  • How is the process defined and how are defects measured?

  • ANALYZE

  • What are the most important causes of the defects ?

  • IMPROVE

  • How can the causes of the defects be eliminated?

  • CONTROL

  • What actions are needed to sustain improvement?

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