Client Relations For your Virtual Assistant Business
Virtual Assistant
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Come Again?
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It\'s critical to establish right from the beginning how you will handle the communication with your clients
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If emailing, what is the standard turn around time for emailing back? If phoning what are your hours?
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Where she\'d go?
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For relationship building try not to disappear of the radar screen. Check in with your clients often.
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When a clients writes, and they don\'t hear back from you, for days (or weeks) they fear the worst.
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OOPS, Where did that come from?
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We\'ve all been there. You get the email from your client telling you they found typos. Ouch.
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We can\'t be perfect but try to be as close as you can.
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Proof and Reproof your work.
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Supersize it Please
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Always give your client more than what they asked for. You will be rewarded with more work and lots of word of mouth referrals.
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Set up autoresponders for them, so they can sell more products.
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Also set up google-alerts under their topics, so you can send them websites or blogs that can be helpful to them.
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Help them with their newsletter or blog.
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Most importantly, listen to what they say. Being a good listener is a valuable asset.
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You Need it When?
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Determine when the work is to be completed or the order to go out.
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This will save a tremendous amount of problems down the road if everyone is in agreement.
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My Dog Ate It
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Make your deadline and avoid making excuses. We all know things come up, and that\'s okay if it happens occassionally.
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If it become a habit, your client will fear sending you more work.
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