Template
Tips for Successfully Implementing the Five Whys
1. Never Search for the Root Cause Alone
Answers can sometimes generate emotional responses, therefore, digging into the root cause should be done as a team to reduce the risk of bias.
2. Don't Feel the Need to Stop at Five
Try not to look at five as a firm number. The number of iterations will vary based on each specific problem.
3. Learn to Distinguish Causes from Symptoms
It's vital to continue probing each answer extensively to uncover deeper underlying causes.
4. Be as In-Depth with Your Answers as Possible
With each answer, you're ultimately looking for another question. Keep your answers as detailed as possible to help with the flow.
5. Make Sure You Gather the Right Resources
Gather everything you need in advance of the meeting that will help to make an informed decision (personnel, documentation, communication etc.)
This creates a private checklist in your account.