Escalation Strategy

Create a confluence page with the detail of the issue.

Fill in the project escalation plan sheet

Add the person who reported the issue to the confluence page.

Place any attachments which could make the issue easily understood on confluence.

Send a message in the escalation group (core team) and attach the confluence page link.

Ask everyone to respond after going through the issue.

If the issue will effect the users, inform the stakeholders and do the needful.

If the issue is not material in the given tat. Inform the stakeholders.

Ask for response from stakeholders.

After the issue is resolved, if a email/notice was sent out -a subsequent notification must be sent with a reasonable explanation of what went wrong.

Document the steps taken to solve it this time, on confluence page.

Document the steps taken to ensure this type of issue never reoccurs.

Refer to the confluence space for any past occurance & report.