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Hotel checklist
Hotels thrive or fail on their ability to meet their guests’ needs, whilst running their operations as efficiently as possible. Gaining a competitive advantage alongside offering genuine quality and value for money requires a coordinated effort among your staff.
Our checklist is designed to help ensure the key considerations across the scope of diverse responsibilities are covered.
1. Do you have controls in place over the accuracy of room rates?
2. Are you correctly excluding VAT on room no shows?
3. Have you got procedures in place for bookings and check out in the event your IT systems are unavailable for a period of time?
4. Are you accounting for VAT on rooms supplied solely for catering by a third party?
5. Do you have an efficient method of reconciling commissions paid to online travel agents?
6. Are you capturing all income from ancillary services such as restaurant and spa facilities and are controls in place to ensure such income feeds through to front of desk effectively?
7. Are you reverse-charge accounting for commissions paid to non-UK EU based commission agents?
8. Do you carry out a regular detailed reconciliation between the receipts from credit card companies and your sales ledgers?
9. Are you confident that your credit card systems are Payment Card Industry Data Security compliant?
10. Do you have efficient stock control procedures?
11. Are you compliant with the HMRC rules for tips, gratuities, service charges and troncs?
12. Are you ensuring service charges are being correctly accounted for?
13. Are employee perks such as uniforms and taxis being correctly accounted for under PAYE?
14. Have you organised pension provisions for your employees in line with the requirements of auto-enrolment?
15. Are you aware of the latest health and safety guidelines and requirements?
16. Are you correctly showing your prices gross of VAT on your sales and marketing literature and website?
17. Are you utilising all the capital allowances available to you to minimise corporate taxation?
18. Are you providing your financiers with regular and robust cashflow projections?
19. Are you confident your IT storage is secure, that your data is regularly backed up and can be retrieved on demand?
20. Are your IT systems secure against both internal and external attack?
21. Is your website cookie compliant?
22. Do you know your Privacy and Data Protection Act responsibilities and have you taken steps to ensure the hotel is compliant?
23. Are you undertaking a refurbishment or developing bespoke booking/IT systems? Are you aware of the R&D tax credits available?
This creates a private checklist in your account.