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What To Include In A Client Goodbye Packet
Ending your client process on a high note is possible (and easy!) with a Client Goodbye Packet. Continue reading to find out 9 important details to include so you can provide epic client experiences from start to finish.
Thank You Message
Sincerely thank your client for hiring you & being a dream client
Deliverables
List all the finished deliverables and important details including accounts, passwords. And files
Resources
List resources your client can refer to in the future (guides, tutorials, blog posts, & videos)
Troubleshooting
Share troubleshooting steps in case they run into a problem
Feedback Request
Politely Ask For Fresh Feedback Once They Get The Chance
Testimonial Request
Respectfully request a testimonial once they get the chance
Client Gift
Optional: give a thank you gift
Referral Program
Invite them to join your referral program if you have one
Additional Services
Share additional services you offer so you're top of mind if and when they would need help in the future
This creates a private checklist in your account.