Client Relations For your Virtual Assistant Business

It's critical to establish right from the beginning how you will handle the communication with your clients

If emailing, what is the standard turn around time for emailing back? If phoning what are your hours?

For relationship building try not to disappear of the radar screen. Check in with your clients often.

When a clients writes, and they don't hear back from you, for days (or weeks) they fear the worst.

We've all been there. You get the email from your client telling you they found typos. Ouch.

We can't be perfect but try to be as close as you can.

Proof and Reproof your work.

Always give your client more than what they asked for. You will be rewarded with more work and lots of word of mouth referrals.

Set up autoresponders for them, so they can sell more products.

Also set up google-alerts under their topics, so you can send them websites or blogs that can be helpful to them.

Help them with their newsletter or blog.

Most importantly, listen to what they say. Being a good listener is a valuable asset.

Determine when the work is to be completed or the order to go out.

This will save a tremendous amount of problems down the road if everyone is in agreement.

Make your deadline and avoid making excuses. We all know things come up, and that's okay if it happens occassionally.

If it become a habit, your client will fear sending you more work.