39 Customer Service Jobs For Virtual Assistants

Responding to customers’ queries via phone or other means of communication quickly

Making outbound Skype calls

Returning phone calls on your behalf, possibly guided by the scripts you prepared in advance

Checking voicemail and responding to it

Creating, proofreading and editing email responses and various email templates

Receiving, reading, filtering out and filing i.e. managing customers’ emails

Engaging with customers and prospects on social media platforms, monitoring and replying to their comments and messages

Setting up support desk and website chat

Creating tickets, responding to them and closing them upon completing the tasks

Answering customers’ questions in real-time via live chat

Guiding customers through the sales process via live chat while they’re on your website to increase conversions.

Identifying opportunities for upselling and cross-selling while interacting with your customers via live chat during the sales process

Creating ‘Frequently Asked Questions’ section on your website and updating it

Replying to the comments on your business website blog and moderating them

Building and nurturing strong relationships with your long-term customers or clients by sending them birthday greetings, Christmas cards, gifts or thank-you notes from time to time to keep in touch

Keeping track of all the important dates for your customers to make sure that you don’t forget to send them greetings and gift cards mentioned above

Tactfully handling customers’ complaints

Pacifying irate customers

Resolving escalating cases or forwarding them to the next person in charge taking special care not to irritate the difficult and dissatisfied customer further

Responding to positive or negative reviews

Processing customers’ requests for refunds or discounts

Dealing with lost shipments

Smoothly handling exchanges and cancellations

Creating a welcome pack for new customers

Keeping neat records of all your customers containing necessary details

Managing orders and keeping an eye on tracking information'

Creating surveys and sending them to your customers or clients to acquire their honest feedback on their experience with your business

Displaying positive customer feedback on your website

Providing you with a report containing summarised survey results your marketing team can use in the future

Reaching out to new prospects, leads or potential customers and partners via email, phone or social media

Following up with every customer after making a purchase from you, which is essential to keep them coming back

Liaising with suppliers

Helping customers to troubleshoot their accounts and managing their accounts

Recording all or the most common customer complaints in order to learn how to avoid them in the future and to improve customer experience

Creating and updating your business Knowledge Base and Standard Operating Procedures when it comes to resolving particular customers’ issues based on the previous experience to ensure better customer support in the future

Managing CRM (Customer Relationship Management) systems

Helping you to automate some of your customer care systems by integrating certain tools into your website

Creating and setting up autoresponders

Doing any other necessary tasks to ensure customer satisfaction customer glance ebook