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Customer Feedback Checklist
Whether you are starting a new business or looking for ways to grow your business. Use this helpful checklist to set up your customer service feedback processes.
CUSTOMER FEEDBACK TOOLS
Set up google analytics
Set up an email marketing tool
Set up an heat map tool on your website
Set up an survey marketing tool
Set up Google alerts for your company
Set up social media accounts
Set up an help/customer service support page on your website
CUSTOMER SERVICE FEEDBACK BEST PRACTICES
Review your google analytics (weekly, bi-weekly, or monthly)
Review your heat map to see how your customers are interacting with your website (weekly, bi-weekly, or monthly)
Set up drip emails for your new customers
Set up an email marketing campaign
Set up your survey marketing tool
Set up thank you to customers who respond to survey
Respond to all customer service emails in a timely manner
Respond to all customers questions/complains on social media, google business, Amazon, Four Square, Yelp, etc)
This creates a private checklist in your account.