How To Win Friends & Influence People
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Don\'t criticize, condemn, or complain.
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Give honest, sincere appreciation.
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Arouse in the other person an eager want.
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Become genuinely interested in other people.
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Smile.
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Remember that a person\'s name is, to that person. The sweetest & most important sound in any language.
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Be a good listener. Encourage others to talk about themselves.
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Talk in terms of the other person\'s interest.
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Make the other person feel important - & do it sincerely.
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The only way to get the best of an argument is to avoid it.
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Show respect for the other person\'s opinions. Never say "you\'re wrong".
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If you\'re wrong, admit it quickly and emphatically.
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Begin in a friendly way.
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Start with questions to which the other person Will answer yes.
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Let the other person do a great deal of the talking.
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Let the other person feel the idea is his or hers.
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Try honestly to see things from the other person\'s Point of view.
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Be sympathetic with the other person\'s ideas & desires.
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Appeal to the nobler motives.
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Dramatize your ideas.
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Throw down a challenge.
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Begin with praise and honest appreciation.
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Call attention to peoples mistakes indirectly.
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Talk about your own mistakes before criticizing others.
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Ask questions instead of giving direct orders.
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Let the other person save face.
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Praise every improvement.
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Give the other person a fine reputation to live up to.
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Use encouragement. Make the fault seem easy to correct.
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Make the other person happy about doing what you suggest.