Turo Car Rental

Vehicle handover process

  • Arrive at location 5-10 minutes early

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  • Take photo πŸ“· of the dashboard capturing millage and fuel level ⛽️

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  • Take photos πŸ“· of the outside of the car πŸš— 🚘 πŸš—

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  • Communicate with customer

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  • Introduce yourself πŸ‘‹

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  • Ask customer: Can I please see your driving license briefly? β€œI need to ensure it matches the rental agreement, it’s a legal requirement before releasing the car πŸ˜Šβ€

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  • Ask customer: Have they driven in the UK πŸ‡¬πŸ‡§ before?

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  • Ask customer: Do you have any questions? ⁉️

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  • Inform customer: Petrol! ⛽️ not Diesel ❌

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  • Inform customer: Full to full ⛽️

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  • Inform customer: Be conscious of the road signs in the city, look out for tram lines πŸš† in Edinburgh

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  • Inform customer: If you have any problems use the Turo app to contact Turo support and they will contact us πŸ—£οΈπŸ“ž

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  • Hand over the car key πŸ”‘

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This checklist was created by mark

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