by marvinrussell
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5 SaaS Surveys to Implement Now

• Post paid sign up survey

  On the post paid sign up page, ask your customers, "What made them sign up and almost NOT sign up?"

• In-app target market survey

  Use a tool like Hotjar to run an in-app survey, asking your customers, "What industry are they in?"

• Cancellation survey

  Before a customer cancels, require them to tell you why they are canceling? In fact, make the text field mandatory, before they can hit the cancel button.

• New feature survey

  Use an in-app of email blast survey to ask your customers, "Which feature should we add next?"

• Customer Support Survey

  Your customer support software should always ask you customers about their experience after the engage with support. 

  This can be a question, but preferably a happy or sad face emoji selection.
  

This checklist was created by marvinrussell

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