Top 15 Mistakes Made By Customer Service Professionals

Mistakes Customer Service
  • Lack of knowledge

  • Not being honest

  • Absence of ownership

  • Not being friendly

  • Not listening

  • Talking too much

  • Not apologizing

  • Not asking questions

  • Using jargon

  • Overusing scripts

  • Arguing with customers

  • Showing no empathy

  • Lack of manners

  • Not delivering on promises

  • Taking customers for granted

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