A 15 Step Process to Successfully On-Board Your New Client

Each time you sign on a new client, follow these 15 steps and use this checklist to successfully and professionally on-board your new client.

On-BoardYourNewClient
  • Client has signed contract

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  • Client has paid for down payment to get started on project

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  • Create client's digital folder

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  • Send welcome email/packet to client

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  • Set up and send next month's invoice

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  • Create reoccurring invoices for the duration of project

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  • Send client a "get to know them" questionnaire

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  • Introduce client to any other team members that will be working on project

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  • Collect usernames and passwords for client's social media, website, blog

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  • Schedule a kick of meeting with client and include any other team members that will be involved in the project

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  • Map out client's marketing strategy in detail

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  • Set up internal weekly, monthly, quarterly, yearly goals for client

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  • Assign tasks to team members, create a separate todo checklists for them

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  • Set up a reoccurring weekly internal meeting

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  • Start project

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