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Run this checklist before buying any SaaS tool

• This software solves an important problem and helps to grow my business.

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• It will either save time or increase the revenue.

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• If I am using a similar tool already, this has more value in pricing and features.

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• Is there a free trial to check out the software's UI and features.

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• If credit card information is needed for free trial, cancellation is easy within the trial period.

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• The user interface and dashboard is easy to use with all the elements and icons clear to understand and navigate.

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• If the company is in the early stages, there is a public roadmap and changelog documentation.

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• Customer Support

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• Live chat or email support is available. In case of email support, response time is less that 24 hours.

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• The highest level that can be reached in case of a critical issue. Can the Founder or anyone at the top level be reached out for direct help?

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• The support team is knowledgeable and willing to resolve the issues positively.

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• There are detailed how-to documentation and tutorials available covering all the major features.

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• Tutorial videos and support documentation are updated constantly in case of change in UI or updated features.

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• Integrations

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• All the necessary integrations that I currently need are available or in the roadmap to be released shortly.

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• Zapier integration is available with all the essential triggers.

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• More integrations are added frequently and the support team takes any specific requests for integration into consideration.

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• Pricing

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• Pricing plans are clear and defined with all the features defined properly.

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• If there is a free plan, the limitations are properly listed.

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• There are no hidden costs and if the tool if the plan has any limits, the support team will notify in advance to prevent surprise costs bump.

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• If it is a WordPress based tool, the pricing is applicable for how many website licenses is clearly mentioned.

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• Privacy

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• There is a clearly defined privacy policy and terms of use listed in the website.

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• The user data is stored in secured servers and there are essential recovery measures in place to avoid any user data leakage.

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• The tool is GDPR compliant. Is there a Data Processing Agreement (DPA) in place.

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• There has been no instance or history of security breaches in the past by the software provider.

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• Lifetime deals

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• Why is the company offering lifetime deal. If is it because they are a early stage SaaS startup, is it sure that this is the only instance they will be offering a lifetime deal.

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• Have they offered a lifetime deal anywhere else before. If so, why are they offering it again.

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• Is it a very small team consisting only of few co-founders? If so, do they have any plans to expand the team.

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• The company is in good financial health and have detailed plans to generate revenue in the future to stay in the market and compete.

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• Is the lifetime deal a custom one? If so, will there any special offers for early adopters for upgrading to general plans in the future.

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• The features included in the deal and the pricing is well explained with no ambiguity.

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• When new features are included in future, will it be available for everyone who purchased the lifetime deal.

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• Get a list of more that 30 free or affordable SaaS tools for your business @ https://freesaas.crd.co

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• Join free Facebook group exclusive for SaaS users and founders @ https://www.facebook.com/groups/550498729147346

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• Check out the reviews of various SaaS tools @ https://buildrealbusiness.com

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This checklist was created by yusuffbuildrealbusiness

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