6 out of 10 customers look on Google My Business for reviews on a local business.
88% of people read reviews to determine the quality of a local business.
72% of consumers say positive reviews make them trust a local business.
Prospective customers will read an average of 10 online reviews before they feel they can trust a local business
88% of consumers trust online reviews as much as personal recommendations.
89% of prospective customers read the business owner\'s response to online reviews.
Reliability (27%), expertise (21%) & professionalism (18%) are the most important reputation traits for a local business.
A customer is likely to spend 31% more on a business with “excellent” reviews.
56% of customers complain about poor follow-up.
13% of customers will tell that experience with 15 or even more people and share that they are unhappy. On the other hand, 72% of customers will share a positive experience with 6 or more people.
80% of consumers expect a response within 24 hours of their online post.
Checklist created by:
Published checklists can be found in Google or our public search.
Spammy checklists will be deleted
Copy this checklist
Important: Your checklist will be saved to your new account.