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Restaurant Employee Onboarding Checklist

Restaurant Employee Onboarding Checklist

• DOCUMENTS & SET UP

• Employee folder created (paper and/or digital)

• Employee has complete W-9 and other employment documents

• Employee has provided direct deposit/bank information

• Employee has provided all relevant contact information

• Employee has received welcome packet and training documents/manual

• Employee has received a copy of the employee handbook

• Company culture documents (include dress code, professional ethics, and the code of conduct)

• Give an overview of the restaurant, mission, and goals

• Reviewed scheduling policies (shift swaps, request time off, sick days)

• Compensation and benefits documents

• Job description and responsibilities

• Name tag has been created and ordered

• Uniform has been provided

• The schedule has been provided, the employee has been informed of where and when the schedule will be posted

• Employee has been set up in your systems (payroll, scheduling, POS, etc)

• New hire introduction to other employees

• Give a full tour of the restaurant facility

• EMPLOYEE TRAINING

• TRAINING MATERIALS (Walk employee through training manual (or videos))

• POS TRAINING (Set up training on POS system)

• TEAM TRAINING (Partner with another employee to assist with training)

• PRODUCT KNOWLEDGE (Set up training and overview of menu and drink items)

• CUSTOMER SERVICE APPROACH (Set up practice customer service examples including problem-solving skills, food/drink mistakes, resourcefulness, empathy, etc)

• FLOOR TRAINING (walk the employee through greeting customers, taking orders, upsell items, running food, etc)

• MENU TESTING (employee has clear understanding of menu, had menu testing, and passed menu test)

• SHIFT ROLES (Set up shifts so employee can experience different roles in the restaurant)

• CONTINUED TRAINING

• EMPLOYEE FIRST SHIFT RUN (partner with a shadow)

• EMPLOYEE SECOND SHIFT RUN (partner with a shadow)

• SCHEDULE ADDITIONAL SHADOW TRAINING (if needed)

• FEEDBACK (things to review/work on)

• ADDITIONAL TRAINING (if needed)

• PRAISE (positive feedback/boost confidence)

• QUESTIONS AND CONCERNS (let new employee give feedback or ask questions)

• SET PERFORMANCE GOALS

• CHECK-INS (one month, three months, six months)

• EMPLOYEE REVIEW AND QUESTIONNAIRE (3, 6,9 , and 12 months)

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