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Ultimate Waiting Room Checklist

• Has the doorknob been sanitized?

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• Is the window on the door streak-free?

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• Is the door clean?

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• Is your door decorated with welcome signage?

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• Are you playing soothing music?

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• Is there a pleasant smell upon entering? 

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• Are the chairs arranged so all patients aren't facing the door?

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• Is the carpet clean?

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• Is the carpet presentable? 

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• Does the carpet need to be replaced?

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• Is there enough background noise?

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• Is there a place to hang your coat?

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• Does the receptionist acknowledge your presence?

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• Is there clear signage pointing to the check-in area?

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• If forms need to be completed, are there nice pens available?

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• If forms are long, is a clipboard provided?

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• Is your cancellation policy posted and apparent?

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• If identification is required at check in, is that made clear?

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• Do you have an electronic sign with estimated wait time? (optional)

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• If a practitioner is running late, will the receptionist inform the patient?

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• Are the chairs clutter-free and open for seating?

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• Is the furniture clean and in good condition?

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• Are there clean copies of the latest industry magazines?

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• Are there a variety of other special interest magazines?

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• Is all  reading material age appropriate?

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• Is it an accurate representation of your clientele?

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• Are your magazines current?

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• Do you have snacks and beverages?

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• Do your snacks have a long shelf life?

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• Are your snacks free of common allergens

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• Is there a water cooler or bottles of water nearby?

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• Do you have kid-friendly snacks?

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• Are tissues or napkins available?

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• Is a wastebasket nearby?

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• Do you have a wall mounted TV? (optional)

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• Does the TV feature a slide presentation about your practice? (optional)

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• How about a list of industry related fun facts or quick tips? (optional)

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• Is there a kid's play area?

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• Are the toys clean?

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• Is there shelving or a chest to keep the toys organized?

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• Are you promoting service upsells when applicable?

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• Do you offer info on how to stay connected?

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• Do you have a suggestion box?

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• Do you have inviting wall decor?

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• Is loitering under control?

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• Are office hours posted on the door (or somewhere nearby)?

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• Is the waiting room handicap accessible?

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• Have you found a third party to give their opinion?

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• Have you avoided posting condescending signage?

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• Are your updates staying within a reasonable budget?

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• Have you surveyed your staff for their feedback?

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• As a patient, would you feel comfortable here?

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