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Ultimate Waiting Room Checklist

• Has the doorknob been sanitized?

• Is the window on the door streak-free?

• Is the door clean?

• Is your door decorated with welcome signage?

• Are you playing soothing music?

• Is there a pleasant smell upon entering? 

• Are the chairs arranged so all patients aren\'t facing the door?

• Is the carpet clean?

• Is the carpet presentable? 

• Does the carpet need to be replaced?

• Is there enough background noise?

• Is there a place to hang your coat?

• Does the receptionist acknowledge your presence?

• Is there clear signage pointing to the check-in area?

• If forms need to be completed, are there nice pens available?

• If forms are long, is a clipboard provided?

• Is your cancellation policy posted and apparent?

• If identification is required at check in, is that made clear?

• Do you have an electronic sign with estimated wait time? (optional)

• If a practitioner is running late, will the receptionist inform the patient?

• Are the chairs clutter-free and open for seating?

• Is the furniture clean and in good condition?

• Are there clean copies of the latest industry magazines?

• Are there a variety of other special interest magazines?

• Is all  reading material age appropriate?

• Is it an accurate representation of your clientele?

• Are your magazines current?

• Do you have snacks and beverages?

• Do your snacks have a long shelf life?

• Are your snacks free of common allergens

• Is there a water cooler or bottles of water nearby?

• Do you have kid-friendly snacks?

• Are tissues or napkins available?

• Is a wastebasket nearby?

• Do you have a wall mounted TV? (optional)

• Does the TV feature a slide presentation about your practice? (optional)

• How about a list of industry related fun facts or quick tips? (optional)

• Is there a kid\'s play area?

• Are the toys clean?

• Is there shelving or a chest to keep the toys organized?

• Are you promoting service upsells when applicable?

• Do you offer info on how to stay connected?

• Do you have a suggestion box?

• Do you have inviting wall decor?

• Is loitering under control?

• Are office hours posted on the door (or somewhere nearby)?

• Is the waiting room handicap accessible?

• Have you found a third party to give their opinion?

• Have you avoided posting condescending signage?

• Are your updates staying within a reasonable budget?

• Have you surveyed your staff for their feedback?

• As a patient, would you feel comfortable here?

This checklist was created by powerdiary

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