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25 Skills For Excellent Customer Service

customer service

• 1. Be a great listener

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• 2. Great communication skills

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• 3. Be calm and have patience

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• 4. Keep your promises

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• 5. Be honest

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• 6. Is the customer happy with the offered solution?

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• 7. Become an expert

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• 8. Good body language

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• 9. Be confident

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• 10. Handle Surprises Well

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• 11. Work Under Pressure

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• 12. What if it were you with this problem?

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• 13. Use positive language

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• 14. Have computer skills

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• 15. Take the extra step

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• 16. Learn from mistakes

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• 17. Be a leader

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• 18. Friendly and compassionate

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• 19. Know your organization

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• 20. Time Management

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• 21. Analyze

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• 22. Negociate & persuade

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• 23. Understand human psychology

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• 24. Have tenacity

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• 25. Close the deal

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