25 Skills For Excellent Customer Service

customer service customer service
  • 1. Be a great listener

  • 2. Great communication skills

  • 3. Be calm and have patience

  • 4. Keep your promises

  • 5. Be honest

  • 6. Is the customer happy with the offered solution?

  • 7. Become an expert

  • 8. Good body language

  • 9. Be confident

  • 10. Handle Surprises Well

  • 11. Work Under Pressure

  • 12. What if it were you with this problem?

  • 13. Use positive language

  • 14. Have computer skills

  • 15. Take the extra step

  • 16. Learn from mistakes

  • 17. Be a leader

  • 18. Friendly and compassionate

  • 19. Know your organization

  • 20. Time Management

  • 21. Analyze

  • 22. Negociate & persuade

  • 23. Understand human psychology

  • 24. Have tenacity

  • 25. Close the deal

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