25 Skills For Excellent Customer Service
customer service
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1. Be a great listener
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2. Great communication skills
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3. Be calm and have patience
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4. Keep your promises
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5. Be honest
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6. Is the customer happy with the offered solution?
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7. Become an expert
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8. Good body language
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9. Be confident
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10. Handle Surprises Well
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11. Work Under Pressure
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12. What if it were you with this problem?
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13. Use positive language
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14. Have computer skills
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15. Take the extra step
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16. Learn from mistakes
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17. Be a leader
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18. Friendly and compassionate
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19. Know your organization
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20. Time Management
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21. Analyze
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22. Negociate & persuade
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23. Understand human psychology
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24. Have tenacity
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25. Close the deal