Frank J Kenny

Chamber New Member Onboarding Checklist

• Contact with New Member

• Contact them with how they contacted you (phone, email, etc)

• Break up communication into a few emails to get them started

• Ways to increase your marketing reach with the chamber

• understanding the chamber calendar, including how to add your own business events or sign-up for the chamber’s

• Learning opportunities with the chamber

• Onboarding New Member

• Mentoring: match each of your new members with a loyal member. Bonus if that person is a good fit for the type of business the new member has. This relationship could also be less formal and the chamb

• Send Welcome packet.

• Suggest pertinent training or networking events based on their business.

• Welcome breakfast.

• Pass along interesting stats about membership in infographic form, including average number of referrals or training costs saved through membership. This can also be part of your onboarding drip campa

• Do a social media announcement. Make it interesting. Include more than the business name and “welcome.”

• Keep an eye out for the new member at the first event. When you see them make a meaningful introduction.

• Touch base after two weeks and a month. Find out if their needs are being met. Listen for what they might need but aren’t saying.