Chamber New Member Onboarding Checklist

New member onboarding is incredibly important because it builds the foundation of the relationship and sets expectations.

Chamber New Member Checklist
  • Contact with New Member

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  • Contact them with how they contacted you (phone, email, etc)

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  • Break up communication into a few emails to get them started

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  • Ways to increase your marketing reach with the chamber

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  • understanding the chamber calendar, including how to add your own business events or sign-up for the chamber’s

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  • Learning opportunities with the chamber

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  • Onboarding New Member

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  • Mentoring: match each of your new members with a loyal member. Bonus if that person is a good fit for the type of business the new member has. This relationship could also be less formal and the chamb

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  • Send Welcome packet.

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  • Suggest pertinent training or networking events based on their business.

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  • Welcome breakfast.

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  • Pass along interesting stats about membership in infographic form, including average number of referrals or training costs saved through membership. This can also be part of your onboarding drip campa

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  • Do a social media announcement. Make it interesting. Include more than the business name and “welcome.”

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  • Keep an eye out for the new member at the first event. When you see them make a meaningful introduction.

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  • Touch base after two weeks and a month. Find out if their needs are being met. Listen for what they might need but aren’t saying.

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