Customer Feedback Checklist
Whether you are starting a new business or looking for ways to grow your business. Use this helpful checklist to set up your customer service feedback processes.
Customer Service Feedback Checklist
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CUSTOMER FEEDBACK TOOLS
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Set up google analytics
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Set up an email marketing tool
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Set up an heat map tool on your website
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Set up an survey marketing tool
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Set up Google alerts for your company
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Set up social media accounts
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Set up an help/customer service support page on your website
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CUSTOMER SERVICE FEEDBACK BEST PRACTICES
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Review your google analytics (weekly, bi-weekly, or monthly)
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Review your heat map to see how your customers are interacting with your website (weekly, bi-weekly, or monthly)
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Set up drip emails for your new customers
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Set up an email marketing campaign
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Set up your survey marketing tool
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Set up thank you to customers who respond to survey
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Respond to all customer service emails in a timely manner
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Respond to all customers questions/complains on social media, google business, Amazon, Four Square, Yelp, etc)
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