Customer Feedback Checklist

CUSTOMER FEEDBACK TOOLS

Set up google analytics

Set up an email marketing tool

Set up an heat map tool on your website

Set up an survey marketing tool

Set up Google alerts for your company

Set up social media accounts

Set up an help/customer service support page on your website

Review your google analytics (weekly, bi-weekly, or monthly)

Review your heat map to see how your customers are interacting with your website (weekly, bi-weekly, or monthly)

Set up drip emails for your new customers

Set up an email marketing campaign

Set up your survey marketing tool

Set up thank you to customers who respond to survey

Respond to all customer service emails in a timely manner

Respond to all customers questions/complains on social media, google business, Amazon, Four Square, Yelp, etc)