Escalation Strategy
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Create a confluence page with the detail of the issue.
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Fill in the project escalation plan sheet
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Add the person who reported the issue to the confluence page.
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Place any attachments which could make the issue easily understood on confluence.
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Send a message in the escalation group (core team) and attach the confluence page link.
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Ask everyone to respond after going through the issue.
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If the issue will effect the users, inform the stakeholders and do the needful.
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If the issue is not material in the given tat. Inform the stakeholders.
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Ask for response from stakeholders.
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After the issue is resolved, if a email/notice was sent out -a subsequent notification must be sent with a reasonable explanation of what went wrong.
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Document the steps taken to solve it this time, on confluence page.
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Document the steps taken to ensure this type of issue never reoccurs.
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Refer to the confluence space for any past occurance & report.
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