Escalation Strategy

• Create a confluence page with the detail of the issue.

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• Fill in the project escalation plan sheet

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• Add the person who reported the issue to the confluence page.

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• Place any attachments which could make the issue easily understood on confluence.

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• Send a message in the escalation group (core team) and attach the confluence page link.

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• Ask everyone to respond after going through the issue.

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• If the issue will effect the users, inform the stakeholders and do the needful.

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• If the issue is not material in the given tat. Inform the stakeholders.

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• Ask for response from stakeholders.

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• After the issue is resolved, if a email/notice was sent out -a subsequent notification must be sent with a reasonable explanation of what went wrong.

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• Document the steps taken to solve it this time, on confluence page.

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• Document the steps taken to ensure this type of issue never reoccurs.

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• Refer to the confluence space for any past occurance & report.

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