Host Checklist

Free Restaurant Host and Hostess Side Work Checklist

Server side work checklist

• Opening

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• Be on time and ready to work when shift begins. Turn off your cell phone.

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• Know the scheduled private parties, seating chart and server sections; menu specials and "86" list; entertainment schedule and local events that could impact business;

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• Set up host station

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• (a) menus are clean and faced;

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• (b) mints, toothpicks and takeout menus are full;

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• (c) seating chart and server sections are mapped; 
  

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• (d) pens, pencils and reservation sheets are stocked;

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• (e) sanitizer towel for quick clean ups.

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• Make sure entrance, foyer, waiting area and bathrooms are clean.

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• Stock retail items, brochures and newspapers.

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• Make sure that the dining room is clean and orderly.

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• If host duties include cashiering, count bank and make sure there is enough change  for the shift

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• During shift

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• Dust tables, shelves, cabinets, fixtures and display in the foyer.

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• Straighten furniture and clean  floors as needed.

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• Check entrance, foyer and restrooms frequently.

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• Make sure someone covers the door if ypu leave for more than a minute.

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• Greet and seat guests with menus accourding to the section rotation. Tell servers when they have new guests.

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• Check that the guests drink orders are taken promptly.

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• If service gets behind slow down the flow by using the waiting list. Be honest with guest about wait time.

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• Promptly handle guest issues. Involve a manager if needed.

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• Closing

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• Restock host station.

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• Leave entrance and foyer clean and orderly.

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• Prepare lists for next day's private parties, seating chart and sections.

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• Complete checkout and prepare your drop. Make sure all credit slips and guest tickets are accounted for. Face cash.

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• Manager signs off on check out and side work before you leave.

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