Dealing with Difficult People
Tips
-
I. Build Relationships Continually
-
If working With a de-motivated employee over a period Of time or a tricky customer effective relationships are vital.
-
2. Show You are Interested
-
by showing you are interested in a difficult person you are much more likely to have a constructive and positive outcome.
-
3. Tolerate Little
-
It just is not worth being too accepting of poor behaviors in employees over time it will drag your own performance down.
-
4. Seek Information Through Questions
-
Ask for information, to show that you have been listening to what they say and to maintain the conversation, thus building rapport.
-
5.Then...Listen Well
-
Always the best solution. By listening you create a great relationship and get the facts you need to resolve the issues that difficult people bring.
-
6. Remove Bullying Behaviors
-
whether by tackling them and changing people, or by literally disciplining them out of the person. Definitely toxic.
-
7. Show Self-Control
-
You need to be restrained, in control and calm enough to carefully respond and not react. The way you behave Will impact on the response you get.
-
8. Follow Through With promises
-
you Will only ever maximize a relationship if you can be trusted to do What you say you Will — and maybe even more, by over-delivering and delighting.
Related Checklists
